Refund Policy

Roasted coffee is a fresh, perishable food product. For food-safety and quality reasons, our return policy is more limited than that of a typical retailer. The provisions below are the full set of circumstances under which we will issue a refund or replacement.

You may return unopened bags within 14 days of the delivery date for a refund of the purchase price (excluding original shipping). The bag must be in its original, unopened, undamaged condition with the seal intact.

To start a return, email contact@anaerobic-coffees.com with your order number. We will send return instructions and a return address.

Return shipping for change-of-mind returns is the customer's responsibility.

For food-safety reasons we cannot accept returns of opened bags. If a bag has a defect (off-flavours we did not intend, damage, or roast issues) please contact us — we will evaluate on a case-by-case basis and typically replace the bag at no cost.

If your order arrives damaged, contains the wrong item, or is missing items, email contact@anaerobic-coffees.com within 7 days of delivery with:

• Your order number,
• A photo of the damage or wrong item, and
• Whether you would like a free replacement or a refund of the affected items.

We do not require return of damaged items. Replacement bags ship from the next available roast.

You may skip, pause, or cancel a subscription at any time from My Account → Subscriptions, free of charge. Changes made at least 24 hours before the next charge date take effect immediately for the next delivery.

Once a subscription order has been roasted and shipped we cannot recall it. The bag is then subject to the same return rules as any other order.

Once we receive an approved return or confirm a damaged-item claim, we issue the refund the same business day to the original payment method. The refund typically appears on your card statement within 5–10 business days, depending on your bank.

Refunds are issued in US dollars to the original payment method only.

• Opened bags (except defects, see above).
• Bags returned more than 14 days after delivery.
• Gift cards.
• Final-sale items, if any are designated.
• Items damaged after delivery by the customer.

We may update this Refund Policy from time to time. The version applicable to your order is the one in effect on the date you placed the order.

Anaerobic LLC
[VERIFY: registered business address, New Jersey, US]
Email: contact@anaerobic-coffees.com