Returns & Refunds

• Unopened bags can be returned within 14 days of delivery.
• Opened bags can't be returned (food safety, sorry).
• Damaged or wrong items: free replacement, no return needed.
• Subscriptions can be skipped, paused, or cancelled anytime — for free.

For the binding legal version, see our Refund Policy.

If you've changed your mind on a bag and it's still unopened, you have 14 days from the delivery date to return it. Email contact@anaerobic-coffees.com with your order number and we'll send instructions.

Unfortunately we can't refund return shipping for change-of-mind returns, but we'll process the refund the same business day we receive the package.

Once a coffee bag is opened we can't resell it for food-safety reasons. If something is genuinely wrong with an opened bag — off-flavours, damage, or a roast issue — please tell us. We'd rather replace it than have you drink something you don't enjoy.

If your order arrives damaged, contains the wrong item, or a bag is missing, email us within 7 days with a photo and your order number. We'll ship a free replacement or refund the affected items — your choice.

You don't need to return the damaged item.

You can skip, pause, or cancel any subscription at any time, free of charge, from My Account → Subscriptions. As long as you make changes at least 24 hours before your next charge date, they take effect immediately.

If a subscription order has already shipped, we treat it like any other order under the rules above.

Once we receive your return (or approve a damaged-item claim), we process the refund the same business day. The refund usually appears on your card statement within 5–10 business days, depending on your bank.

Email contact@anaerobic-coffees.com with:

• Your order number (in the subject line if possible)
• Which bags you'd like to return
• The reason (briefly — it helps us improve)

We'll reply within one business day with next steps.