Refund policy

Last updated: August 6, 2026

This Refund and Returns Policy describes when we accept returns and issue refunds. It applies to all orders placed on anaerobic-coffees.com and is part of our Terms of Service.

Roasted coffee is a fresh, perishable food product. For food-safety reasons we cannot restock or resell a bag once it has left us, so parts of this policy are more limited than a typical retailer's. What follows is the complete set of circumstances in which we refund or replace.

Love your first bag — or it's on us

If the first bag of your first order isn't right for you, tell us within 30 days of delivery and we will swap it for a different lot — one replacement bag, roasted fresh and shipped at no charge. An opened bag is fine, and you don't need to send anything back.

Email contact@anaerobic-coffees.com with your order number and a sentence about what didn't work. We use that feedback to steer you to a better lot.

This guarantee provides a replacement, not a refund. It covers the first bag of your first order and applies once per customer. To keep it fair for everyone, we treat accounts sharing a household, shipping address, or payment method as the same customer, and we may decline claims made repeatedly through different accounts.

Unopened bags (change of mind)

You may return unopened bags within 14 days of the delivery date for a refund of the purchase price, excluding original shipping. The bag must be in its original, undamaged condition with the seal intact.

Email contact@anaerobic-coffees.com with your order number to start a return, and please wait for return instructions and a return address before shipping anything back — returns sent without authorisation cannot be processed. Return shipping for change-of-mind returns is your responsibility.

Opened bags

For food-safety reasons we cannot accept returns of opened bags.

If something is genuinely wrong with the coffee — a defect, transit damage, a roast fault, or off-flavours we did not intend — tell us. We will look at it case by case and, in most cases, replace the bag at no cost. And if you simply don't love your first bag, the first-bag guarantee above has you covered.

Damaged, wrong, or missing items

If your order arrives damaged, contains the wrong item, or is missing an item, email contact@anaerobic-coffees.com within 7 days of delivery with:

• your order number,
• a photo of the damage, the wrong item, or the packaging as it arrived, and
• whether you would prefer a free replacement or a refund of the affected items.

You do not need to return damaged items. Replacements ship from the next available roast.

Packages that show as delivered but haven't arrived

Please check with neighbours and household members, look wherever your carrier usually leaves parcels, and give it 24 hours — carriers sometimes scan a parcel as delivered before it physically arrives.

If it still hasn't turned up, email us within 7 days of the delivery scan. We will file a claim with the carrier and send a free replacement. We limit this to one free replacement per delivery address in any 12-month period; beyond that we can reship at cost or add signature confirmation to future orders.

Refused or undeliverable parcels

If a parcel is refused, or returned to us as undeliverable because of an address error, we will refund the order less the original shipping cost and a $5 handling fee. Reshipping is available at your cost. You are responsible for providing an accurate, complete shipping address.

Free gifts and spend thresholds

If your order included a free gift tied to a spend threshold or promotion, and a return or cancellation brings the order below the qualifying threshold, we may deduct the gift's stated value from your refund or ask for the gift to be returned unused. Details are in our Promotions, Gift Card, and Referral Terms.

Subscriptions

You may skip, pause, or cancel a subscription at any time, free of charge, from your account or by email. Once we send the processing confirmation for a delivery, that order is being roasted and cannot be recalled; it is then covered by this policy like any other order. If you cancel a prepaid term after a subscription gift or welcome kit has shipped, we may deduct its stated retail value from any refund — we will tell you the amount first. Full details are in our Subscription Terms and Cancellation Policy.

How refunds are issued

Once we approve a return or confirm a claim, we issue the refund the same business day, in US dollars, to the original payment method only. It typically appears on your statement within 5–10 business days, depending on your bank.

Not eligible for a refund

• Opened bags — except defects and the first-bag guarantee, both described above
• Bags returned more than 14 days after delivery
• Returns sent back without a return authorisation
• Gift cards
• Items designated final sale
• Items damaged after delivery

If we're running late

If we can't ship within the time we stated when you ordered, we will email you with a revised date and the option to cancel for a full refund.

Changes

We may update this policy. The version that applies to your order is the one in effect on the date you placed it.

Contact

Anaerobic Coffees LLC
351 Marin Blvd, Jersey City, NJ 07302, USA
contact@anaerobic-coffees.com