Frequently asked questions

We've probably been asked.

Browse by category or search the questions we hear most. Still stuck? Email us — every message gets a real reply.

Orders & Shipping

Order status, shipping times, costs, and what to do about lost packages.

    Coffee & Brewing

    Roast dates, freshness, brewing recipes, and our processing methods.

      Subscriptions

      How subscriptions work, managing your plan, and discounts.

        Returns & Refunds

        Our policy on returns, refunds, and replacements.

          Account & Wholesale

          Account help, wholesale enquiries, press, and partnerships.

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