We've probably been asked.

We roast in small rounds and seal each bag the same day it is roasted. Orders ship within 2 business days; orders placed over a weekend or holiday ship early the following week.

You'll get a tracking email the moment your label is created.

Within the contiguous US: 2–5 business days from ship date with USPS Priority or UPS Ground.

Hawaii and Alaska: 3–7 business days. We currently ship within the US only.

Standard shipping is a flat $7 on orders under $50. Orders of $50 and over ship free anywhere in the US — that’s every subscription plan except The Single Pour.

You'll get a tracking link by email when your order ships. Logged-in customers can also see live status from My Account → Orders.

First, check with your neighbours and household — carriers occasionally mark a package delivered before it arrives. Wait 24 hours, then if it's still missing, email us at contact@anaerobic-coffees.com with your order number and we'll file a claim with the carrier and send a replacement.

If your order hasn't shipped yet, yes — email us within a few hours of ordering and we'll update it. Once a label is generated we usually can't recall it, but we'll work with the carrier to redirect when possible.

Not yet. We currently ship to the United States only (including Hawaii and Alaska). International shipping is on our roadmap — join the Inner Circle to be notified when it launches.

Anaerobic processing means cherries are sealed in oxygen-free environments during fermentation. Different microbes thrive without oxygen, producing flavor compounds you can't get any other way — think jasmine, tropical fruit, wine, cherry. We dial in time and temperature for every lot. Read the deep dive →

Every bag ships fresh from the roast. Coffee tastes best between day 7 and day 30 after roasting — that's when the gases finish off-gassing and the aromatics peak.

Keep your bag sealed at room temperature, away from light, heat and moisture. Don't refrigerate — the temperature swings will draw moisture into the beans. For longer-term storage you can freeze unopened bags. Full storage guide →

Our house V60: 15g coffee, 250g water, 92°C, 3:00 total. Bloom 50g for 30 seconds, then pour in slow circular motions. Aim for a medium-fine grind — finer than drip, coarser than espresso. All our recipes →

Always whole bean. Coffee starts losing aroma the moment it's ground — within an hour you've lost most of what makes a specialty coffee special. If you don't have a grinder yet, a hand grinder under $80 will outperform a $200 blade grinder. We'll be happy to recommend one.

Sour or under-extracted: grind finer or use hotter water (95–96°C).
Weak or watery: use more coffee, or grind finer.
Bitter or harsh: grind coarser, lower water temperature, or shorten brew time.
Adjust one variable at a time. Full troubleshooting guide →

Choose a plan (Single Pour, Double Shot, The Reserve, or The House Pour), pick your taste preference, and pick how often you'd like delivery — monthly or every 2 months. We roast and ship on a fixed schedule and bill before each delivery. Skip, swap, or cancel anytime from your account.

Subscribers save 10–18% off our regular bag price: 10% on 1 bag (The Single Pour), 12% on 2 bags (The Double Shot, or The Reserve on microlots) and 15% on 3 bags (The Full Pour). Prepaying three months takes those to 15% and 18%. Plus free shipping on every order over $50 — which covers every tier from The Double Shot up — and a free welcome gift on your first delivery.

Log in to My Account → Subscriptions, find your active subscription, and click Skip next delivery or Pause. You can also reschedule the next charge date. Changes take effect immediately as long as you make them at least 24 hours before the next bill date.

My Account → Subscriptions → Cancel. No fees, no questions, no minimum commitment. If you'd rather pause for a month or two, that option is right next to Cancel.

Absolutely. Change your plan, taste profile, or delivery frequency anytime from My Account → Subscriptions. The new settings apply from your next delivery.

We'll email you and retry the charge a few days later. If it still fails after a couple of attempts, the subscription pauses until you update payment. Update your card from My Account → Payment methods.

Yes. On the Subscribe page, choose Gift a subscription. You can pre-pay for 3, 6, or 12 deliveries and we'll send a beautiful card to the recipient on the date you choose.

Love your first bag — or it’s on us. Tell us within 30 days of delivery and we’ll swap it for a different lot.

Because coffee is perishable, we accept returns of unopened bags within 14 days of delivery. The bag must be unopened and in original condition. Email contact@anaerobic-coffees.com with your order number to start a return.

We'll make it right at no cost. Email us within 7 days of delivery with a photo of the issue and your order number, and we'll ship a free replacement or refund — whichever you prefer.

Once we receive your return, we issue the refund the same business day. It usually appears on your card statement within 5–10 business days, depending on your bank.

If a bag is returned because of a defect or our error, we cover return shipping. If you've simply changed your mind, return shipping is your responsibility. Full details in our Returns & Refunds policy.

Once a subscription order is roasted and shipped we can't recall it. You can refuse delivery for a refund (less return shipping), or accept the package and apply for a refund within 14 days if the bag is unopened. Cancel future deliveries from your account at any time.

Go to the login page and click Forgot password. We'll email you a reset link within a minute. If it doesn't arrive, check your spam folder or email us.

Yes — guest checkout is available at any time. An account makes it easier to track orders and manage subscriptions, but it's optional.

Yes. We work with cafés, restaurants, hotels, and offices. Pricing, training, and equipment programs are available — start with our Wholesale program page and we'll be in touch within a business day.

Email contact@anaerobic-coffees.com with the subject Press / media. We're happy to provide samples, photography, founder quotes, and access to our roastery.

Yes — digital gift cards in any amount, delivered by email and never expiring. Find them on the gift card page.